Returns & Exchanges
At ur.co.uk, we want you to be completely satisfied with your purchase. If you're not happy with your order, you can return any item within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and postcode to select the items you wish to send back.
Package Your Items
Securely pack the products in their original packaging, ensuring all tags are attached and the items are in their original condition.
Ship Your Package
Print your prepaid shipping label from the portal, attach it to the outside of your parcel, and drop it off at any authorized collection point.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing